Refunds
Last updated: September 2026
Free plan
Neli’s free plan costs nothing, so no refund applies to it.
Premium plan
Premium plan payments are processed through Hotmart. You have 15 days from your purchase to ask for a full refund, no explanation needed — the exact guarantee policy is also shown at Hotmart checkout when you pay; please review it there before confirming your purchase.
How to request a refund
Write to us at hola@neliapp.com from the email you used to buy. We’ll sort it out together with Hotmart according to their policy in effect at the time of your purchase.
This English version is a translation provided for convenience. If there is any difference between versions, the Spanish version prevails.